V-Hub

About V-Hub

Legal information, security practices, and policies for the V-Hub platform.

Security

Last Modified: October 21, 2021

Data Encryption in Transit

Whenever your data is in transit between you and us, everything is encrypted, and sent using HTTPS.

Backup & Availability

All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Full redundancy

Our servers — from power supplies to the internet connection to the air conditioning systems — operate at full redundancy.

Data center security

Our state-of-the-art servers are protected by biometric locks and round-the-clock surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.

Updated Infrastructure

Our software infrastructure is updated regularly with the latest security patches. Our products run on dedicated hardware which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with external partners to keep up with the state-of-the-art in web security.

85+ Years of Trust

As an owner-managed logistics company, we have securely transported and stored the goods, products and raw materials of our customers for more than 85 years. In so doing, responsibility, professionalism and independence are always at the centre of our services. Security isn't just about technology, it's about trust. Over the years we've worked hard to earn the trust of over thousands of companies worldwide. We'll continue to work hard every day to maintain that trust. Longevity and stability is core to our mission at Vollers

For concerns that are urgent or sensitive, please email us on our security channel v-hub@vollers.com so that it can be handled promptly by our security team.

Terms of Service

The use of the V-Hub platform is subject to our Terms of Service. By registering an account, you agree to be bound by these terms.

V-Hub is operated by Vollers Group GmbH (Speicherhof 308, 28217 Bremen, Germany). The platform connects green coffee sellers with buyers worldwide.

Read full Terms of Service

Privacy Policy

At Vollers Group GmbH, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use V-Hub.

Information We Collect

Registration details (name, email, company), payment information, and log data (IP address, browser type).

Your Rights

Under GDPR, you have the right to access, rectify, erase, and port your personal data.

Read full Privacy Policy

Seller Requirements

Have a proven record of selling specialty coffee

  • Be willing to provide at least 2 references from green coffee buyers you have done business with in the last 6 months
  • Show an existing specialty coffee offering - either as an excel, pdf, or website. Specialty coffee is (+80 SCAA scoring) with origin and lot information
  • Offer at least 5 green coffees that you own and that you are willing to post on the account

Company infrastructure

  • Have designated primary contact person who will communicate with clients that request coffees and also with V-Hub representatives
  • Have a dedicated business phone number or Skype account
  • Have a legally recognised business in the country where your business is registered in - e.g. nationally issued business licence, VAT number or Tax ID number

Company verification

  • The above information will be used to verify your business for inclusion on V-Hub
  • Once your seller account has been verified you will be able to publish your shop on V-Hub for all buyers to see

Start company verification